As a freelancer, it is essential to have excellent client communication skills. After all, you work with clients remotely, and most communication will be via email, zoom, or phone. If you can’t communicate well with your clients, they will not be happy with your work and may leave you for another freelancer. This article will discuss ten client communication skills that will help you grow your freelance business fast!
What is Client Communication?
In this modern world, many businesses are conducted remotely, which means that a lot of the communication between companies and their clients is done through email or over the phone. To be a successful freelancer, you must have excellent client communication skills.
However, digital communication comes with its own challenges. It can be difficult to build a rapport with someone when you’re not face-to-face, and it can be easy to misread or misunderstand emails. That’s why it’s essential to make sure that your communication is always clear, concise, and professional.
Benefits of Improving Client Communication Skills
There are many benefits to improving your client’s communication skills. These include:
• Increased client satisfaction: If your clients are happy with your communication, they will be more likely to be satisfied with your work.
• More repeat clients: If you have excellent communication skills, your clients will be more likely to use your services again.
• Word-of-mouth referrals: Satisfied clients are more likely to refer you to their friends and family. This can help you grow your freelance business quickly!
Top 10 Client Communication Skills
Now that we’ve discussed the importance of client communication, let’s take a look at the top ten skills you need to master:
- Introducing yourself and establishing a connection: When you first start working with a client, it’s essential to introduce yourself and build a rapport. This can be done by sharing some personal information or telling them a little bit about your business. If you have worked with the client before, take some time to catch up on what they’ve been doing since you last spoke. This will help you build a stronger relationship with them. Remember, your goal is to establish trust and show that you are interested in more than just their money.
- Manage expectations: It is essential to manage your client’s expectations from the start. This means being clear about what you can and cannot do and setting realistic deadlines. If you cannot meet a deadline, communicate this to your client as soon as possible. They will appreciate your honesty, showing that you are committed to their project.
- Active listening: One of the most important communication skills is active listening. This means giving your full attention to the client and hearing what they say. It’s easy to get caught up in our thoughts when talking on the phone or reading an email, but it’s essential to focus on the other person if you want to build a strong relationship. Be sure to put away any distractions, such as your phone or computer, and make eye contact if you’re on a video call. Showing you’re genuinely listening will make your clients feel valued and appreciated.
- Responding promptly to emails and phone calls: One of the easiest ways to improve your communication skills is to respond to your client’s emails and phone calls in a timely manner. This shows that you are responsive and attentive and can help build trust between you and your clients. If you can’t respond immediately, let them know when you will be available, or consider using a tool like Boomerang to schedule your responses.
- Dealing with difficult clients diplomatically: Not all clients are easy to work with, but handling difficult situations diplomatically is essential. This means keeping your cool, being understanding, and finding ways to resolve the issue. Remember, the goal is to maintain a good relationship with your client so you can continue working together in the future.
- Over-communicating to avoid misunderstandings: It’s better to over-communicate than to risk leaving your client in the dark. This means sending frequent updates, being clear and concise in your messages, and using tools like screen sharing to avoid misunderstandings. By over-communicating, you can reduce the chances of miscommunication or misunderstanding.
- Have a streamlined process: One of the best ways to improve your communication skills is to have a streamlined process for dealing with clients. This means having a system for managing projects, sending updates, and responding to questions. This includes using software like Asana or Trello to keep everyone on the same page, having a specific day of the week for client check-ins, and setting clear expectations.
- Have empathy: One of the most important communication skills is empathy. This means understanding how your client feels and what they are going through. This can be difficult sometimes, but it’s important to remember that everyone has different experiences and perspectives. By showing empathy, you can build trust and rapport with your clients.
- Be clear and concise: When communicating with clients, it’s essential to be clear and concise. This means avoiding jargon or technical terms, using simple language, and being straightforward in your messages. By being clear and concise, you can prevent misunderstandings and ensure that your client understands what you’re trying to say.
- Delivery and follow-up: Once you have completed a project, it’s crucial to deliver the final product and follow up with the client. This helps ensure that they are satisfied with your work and lets them know that you are available if they need further assistance. If you want to take it a step further, you can send a handwritten thank-you note or small gift to show appreciation.
As the world of work continues to change, communication skills will become even more critical. Remote work, digital nomads, and the gig economy are all on the rise, and being able to communicate effectively is key to success in these fields. While you may be good at in-person communication, take the time to learn and grow your skills in other areas. By doing so, you’ll be able to serve your clients better and grow your freelance business. For more tips on building your freelance business, check out our blog!